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  • Can I reserve an item ?
    We can indeed reserve items for you, we do however require you to secure 15% of the purchase price as a deposit which we can send to you via an invoice, then the balance can then be paid in full before the agreed time lapse which is 7 days, longer wait times can be agreed it you contact Your Joolz at the the below email address, sales@yourjoolz.com
  • Do I have to create an account to place an order ?
    No, you have the option to checkout as a guest and the best part is you can always go back and create an account if you want to afterwards :-) We do encourage customers to Sign Up as this will give you access to Loyalty Programme - 5% Joolz Coins received back on every purchase Sign Up coins Referral coins Create your own savings coupon whenever you wish Donate your coupons to loved ones Early access to new products Receive our newsletters on latest deals Easy and quick shopping every time you come visit us Be part of our ever growing new family :-) Sign Up
  • I am ordering a gift, will there be a receipt inside ?
    Nope! since going paperless we will no longer include receipts inside the package so you needn't worry if the item is for a gift! Your invoice will have already been emailed to you. For any bespoke requests please add a note in the comments box when checking out, or, contact us at sales@yourjoolz.com
  • Can my account be deleted ?
    Yes absolutely, although we would be sad to see you go, please get in touch with us at sales@yourjoolz.com and our customer service team will assist you with deleting your account. If you feel you have not received the service we are always so proud of then please get in touch to help resolve things ? Customer service is our main priority over everything else, so get in touch 😀
  • Do you offer Interest Free payment options ?
    Great news ! Yes we do 😃 We are now in partnership with the below companies. Click any of the links to take you too the sign up page and you can shop with us forever ! A nice and easy way to shop on a budget !
  • I had a promo code which has now expired, can it be extended ?
    Unfortunately promo codes cannot be extended but keep your eyes peeled in our email campaigns and social media pages for future discounts! It doesn't harm to contact us at sales@yourjoolz.com to discuss, you never know we might just do something for you ! We are known for being very customer focussed and we will do everything we can to help.
  • I am having difficulty processing and order on your website
    Sorry to hear that you're having difficulties placing your order. Firstly, we recommend clearing cache and cookies and trying again, we have provided a link to WIKI to help you with this for most popular browsers. If you're still having issues, please click this contact form and hopefully we can help! Click here to get help on clearing cache and cookies Please note, we have no influence on interest free payment provider accounts, if you are using this option to purchase you will need to contact them directly to iron out any issues your account may be having.
  • What is the difference between costume and fine jewellery?
    From the outset, costume jewellery — also known as fashion jewellery — parallel the styles of its more precious fine counterparts thus allowing an affordable way to adorn yourself, in aesthetically pleasing but less expensive designs. Even though it is beautiful, costume jewellery is not made of precious metals and does not contain real gemstones. The upside of fashion and costume jewellery is you are able to grow your own jewellery collection without breaking the bank. Our products are great quality and reflected in the brilliant affordable prices across our whole range. We do however stock 925 silver and gold plated products which leans a little closer towards fine jewellery ! There is something for everyone.
  • Does fashion and costume jewellery change colour over time ?
    Over time, your jewellery comes in contact with moistures, acids, oils and air. They react with the metal in the jewellery, causing it to eventually wear down and tarnish over a long period of time. You will extend the life of your beautiful products by keeping them clean and stored in a way that doesnt encourage avoidable damage thus prolonging the life of your products.
  • What is the history of costume jewellery ?
    In the 1920s, couturiers Madeleine Vionnet and Paul Poiret began to accessorise their dresses with jewellery made of crystals and non-precious metals. They were followed by Chanel, Lanvin and Patou, and the concept of costume jewellery was revolutionised. You can achieve beautiful stunning looks using the huge range of costume jewellery on our site.
  • When will my order be dispatched ?
    We dispatch all orders placed on a Monday- Friday before 4pm the same working day. All orders placed after 4pm will be dispatched the following working day. Our chosen UK/ International delivery service is Royal Mail and using the 4 delivery methods shown at foot. All items purchased at weekends, placed after 2PM on a Saturday, are packed and made ready for a Monday morning drop off. Please note your delivery arrival will depend on the delivery option you choose at checkout as per below, Domestic 2nd Class - 4 - 5 days 1st Class - 2 - 3 days 48 Hour - 48 hours 24 Hour - 24 hours Worldwide Please see shipping options and ETA's at checkout
  • Will bank holidays affect my delivery ?
    We are always open for business on bank holidays, so any order placed will be dispatched as normal only if Royal Mail operate on those bank holidays also.
  • When will my order arrive ?
    Please note your delivery arrival will depend on the delivery option you choose at checkout as per below, Domestic 2nd Class - 4 - 5 days 1st Class - 2 - 3 days 48 Hour - 48 hours 24 Hour - 24 hours Worldwide Please see shipping options and ETA's at checkout
  • How can I track my parcel ?
    All our domestic shipping methods are all tracked. When we dispatch your purchases you will receive an email from Your Joolz with your Royal Mail tracking reference. Domestic 2nd Class Tracked - 4 - 5 days 1st Class Tracked - 2 - 3 days 48 Hour Tracked - 48 hours 24 Hour Tracked - 24 hours Worldwide Please see shipping options and ETA's at checkout
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